Help
How Figaro works, and what it can't do
Getting started
- Sign up and choose your country.
- Set up your business: paste your website to draft the approved information, then check it. Add opening hours, how long a booking lasts and how many you can take at once.
- Practise. Chat with your assistant as if you were a customer. Nothing it books in practice is real.
- Go live once the checklist is complete. Share your chat link, add the chat button to your website, and connect WhatsApp, Messenger or a phone line.
Every change is a draft until you publish it, and you can undo the last publish.
What it does
- Answers from the information you approve, in the customer's language (English in the UK; Bangla, Banglish and English in Bangladesh).
- Books into your opening hours, either straight away or as a request your staff confirm.
- Saves enquiries as leads, and opens a task for staff when someone complains, asks for a person, or needs something it can't do.
- Sends WhatsApp follow-ups: reminders, nudges, missed-call texts, no-show rebooking and review requests.
- Shows every conversation, booking, lead and task on your dashboard, with the numbers that matter.
What it can't do
- It won't answer anything that isn't in your approved information. It says so and offers to pass the question on.
- It doesn't give medical, legal or financial advice, and never promises a callback time.
- It can't read photos or voice notes on WhatsApp or Messenger yet. It asks the customer to type.
- It can't sync two-way with Google or Outlook calendars yet. You can subscribe to a read-only calendar feed of your bookings.
- WhatsApp messages more than 24 hours after a customer's last message need a template that Meta has approved. Without one, that follow-up is skipped.
- Follow-ups go by WhatsApp only for now. Text message (SMS) and email are not available yet.
- It's an AI and can make mistakes. Check bookings on your dashboard, especially at first.
Prices
United Kingdom: monthly plans. Each includes a number of conversations and voice minutes a month.
| Plan | Conversations a month | Voice minutes a month |
|---|---|---|
| Free trial | 50 | 30 |
| Starter | 300 | 150 |
| Pro | 1500 | 600 |
Bangladesh: prepaid credit. ৳0.5 per AI reply, ৳8 per voice minute, ৳2 per WhatsApp template message. Top up by bKash or bank transfer; we add the credit to your account.
When the allowance or credit runs out, customers get a polite message with your phone number and your staff get a task, so nobody is left without an answer.
Your customers' data
See the privacy policy. You can delete all customer data for your business from the dashboard.